Terms of Service

Using Our Launderettes

By using a Speed Queen self-servicelaunderette, you agree to use our facilities responsibly and follow theinstructions displayed in-store and on our machines.

Customers are responsible for:

Checking garment care labelsbefore washing or drying.
Checking machines before use andreporting any faults immediately.
Emptying pockets before loadingmachines.
Selecting the correct machine sizefor their laundry.
Leaving machines and surroundingareas clean after use.

Suitable Laundry

Our machines are designed for everydayhousehold laundry.

Please do not wash or dry:

Dry-clean-only items.
Items contaminated with hazardousmaterials or chemicals.
Rubber-backed, tar-covered orflammable items.
Fabrics requiring specialistcleaning.

Where available, pet laundry should onlybe washed in designated Pet Zone machines.

Machine Use

For the best results:

Do not overload machines.
Follow the instructions displayedon the machine.
Ensure the drum is empty beforeloading your laundry.
Close the door securely beforestarting a cycle.

Failure to follow these instructions mayaffect washing or drying performance.

Respecting Our Stores

To help keep our launderettes safe andwelcoming for everyone, please:

Dispose of rubbish responsibly.
Keep noise to a minimum.
Respect other customers.
Avoid anti-social behaviour.
Do not smoke or vape inside ourstores.

Unattended Laundry

You're welcome to leave the store whileyour laundry is washing or drying.

Please return promptly when your cyclefinishes. Laundry left unattended for more than 10 minutes after a cycle hasended may be removed by another customer if machines are required.

Speed Queen accepts no responsibility forlaundry that is lost, stolen or left unattended.

Lost Property

If you believe you've left an itembehind, please contact our Customer Support team as soon as possible. We'llmake every reasonable effort to help locate lost property, however we cannotguarantee that lost items will be recovered.

Liability

Customers use our facilities at their ownrisk.

Speed Queen is not responsible for:

Damage resulting from failure tofollow garment care instructions.
Pre-existing defects or weaknessesin fabrics.
Colour loss, shrinkage or normalwear during laundering.
Laundry or personal belongingsthat are lost, stolen or left unattended.

Changes tothese Terms

We may update these Terms of Use fromtime to time. The latest version will always be available on this website.

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Privacy Policy

Your Privacy

At Speed Queen, we respect your privacyand are committed to protecting your personal information. We only collect anduse your data where necessary to provide our services, improve your experienceand meet our legal obligations. We never sell your personal information tothird parties.

Information WeCollect

Depending on how you interact with us, wemay collect:

Your name, email address and phonenumber.
Payment information, securelyprocessed by trusted payment providers.
Information about your use of ourapp and services, including store visits, machine usage and loyalty activity.

How We Use Your Information

We use your information to:

Provide and manage your account.
Process payments.
Provide customer support.
Send service-relatedcommunications.
Improve our website, app andservices.
Meet legal and regulatoryrequirements.

If you choose to receive marketingcommunications, you can unsubscribe at any time.

Keeping Your Information Safe

We take appropriate technical andorganisational measures to safeguard your information and work with trustedproviders that maintain high security standards.

Your Rights

Under applicable data protection laws,you may have rights relating to your personal information, including the rightto request access, correction or deletion.

Changes tothis Policy

We may update this Privacy Policy fromtime to time. The latest version will always be available on this website.

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Cookie Policy

We use cookies to help our websitefunction correctly, improve your browsing experience and understand how ourwebsite is used.

Some cookies are essential to theoperation of the website, while others help us analyse website performance ormeasure the effectiveness of our marketing.

You can choose which non-essentialcookies to accept or reject through our Cookiebot consent banner and updateyour preferences at any time by reopening the cookie settings.

For full details of the cookies used onthis website, please refer to our Cookie Declaration maintained by Cookiebot.

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Payments & Refunds

Eligibility

All Speed Queen launderettes arecashless.

Payments can be made using:

Contactless debit or credit cards.
The Speed Queen app.

Prices vary by location and are displayedin-store and within the app.

Refunds

If you experience an issue while usingour services, please contact our Customer Support team.

Every refund request is reviewedindividually. Where appropriate, refunds may be issued as Speed Queen appcredit or, on request, returned to the original payment card.

Where a card refund is requested, we mayask for the first six and last four digits of the payment card to help locatethe transaction. Card refunds typically take 3–5 business days once processed.

Some refund requests require furtherinvestigation. Where this is necessary, please allow us time to investigatebefore a decision is made. Refunds may be declined where evidence suggestsmisuse of our equipment.

‍App balance refunds

‍Refund policy says refunds are availableto “bank accounts in the SEPA region” and that refunds outside SEPA cannot bepaid directly.

Refunds can only be processed to bankaccounts within the SEPA zone using an IBAN. If the customer does not have aSEPA-zone account, some choose to provide the IBAN of a friend or family memberwithin the SEPA area to arrange their refund.

If this isn’t possible, the remainingbalance can be donated to one of the charities we support:

Accessibility

We're committed to making ourlaunderettes, website and app as accessible and easy to use as possible.

As our stores vary by location,accessibility features may differ. If you have any questions before your visitor require assistance, please contact our Customer Support team and we'll behappy to help.

We're continually looking for ways toimprove the accessibility of our services and welcome customer feedback.

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Accessibility Statement