Questions,
answered.

All stores are open from 7:00am to 10:00pm, seven days a week including bank holidays.

Click on our launderette locator to find your nearest Speed Queen

No booking required — just walk in. Our app shows live machine availability so you can pick the quietest time to visit.

Yes. All Speed Queen locations offer free, dedicated customer parking within a few steps of the entrance.

Our stores are self-service and unmanned during normal hours, but our support line is monitored 7am–10pm every day if you need help.

Most wash cycles take around 35minutes. Cycle times may vary depending on the programme selected and the sizeand weight of your load.

No — non-bio detergent and fabric softener areautomatically dispensed with every wash, included in the price.

We offer 8kg, 14kg and 18kg washing machines, alongwith 18kg dryers. Whether you're washing everyday laundry, bedding or largerhousehold items, there's a machine size to suit your load.

Yes. Our 14kg and 18kg washing machines are ideal forlarger items such as duvets and curtains. Always check the care label to ensureyour items are suitable for machine washing and tumble drying, and follow themanufacturer's washing and drying instructions before use.

Yes. Many customers choose to leave while theirlaundry is washing or drying. Our app can notify you when your cycle is nearlycomplete. Please collect your laundry promptly, as Speed Queen is notresponsible for any items that are lost, stolen or damaged while leftunattended in the launderette.

Choose from three cashless options: contactless card, mobile phone (Apple Pay / Google Pay) or the Speed Queen app with pre-loaded credit.

No.All Speed Queen stores are fully cashless for security reasons.

Prices start at €6 for a 8kg wash. Full pricing for each machine size is displayed on the homepage and inside every store.

If you experience an issue while using our launderette, please contact our Customer Support team. We'll be happy to investigate the issue and, where appropriate, arrange a refund.

Yes — when you use the app to pay.

Earn 1 point for every €1 you spend through the Speed Queen app. Once you reach 25 points, you'll receive €2.50 in reward credit, which can be redeemed against a future wash or dry cycle.

Free on both the Apple App Store and Google Play. See our Get the App page for direct links and setup instructions.

No — you can walk in and pay contactlessly. An account is only required if you want to use app payments, loyalty rewards and cycle notifications.

If you start your machine through the Speed Queen app and opt in to receivenotifications, we'll send you a reminder when your wash or dry cycle is nearlycomplete.

Login to the Speed Queen app, select your location and tap Add Funds. Youcan top up your account using a saved payment card or Apple Pay or Google Pay.

Yes. Each store has a separate Pet Zone with washers reserved for pet bedding, blankets and clothing — never mixed with regular laundry.

Well-behaved pets on a lead are welcome in the Pet Zone. For everyone's comfort, please keep pets out of the main laundry area.

Yes. Every Pet Zone wash includes pet-friendlydetergent, so you can simply load your pet laundry and start your wash.

Notat the moment. In the meantime, we recommend using the Speed Queen app to earnloyalty points, make payments and easily track your laundry spend. We're alwayslooking at ways to improve our services, so keep an eye out for future updates.

Absolutely.Please email hello@speedqueenlaundry.uk with your payment details, andwe'll be happy to prepare a VAT invoice for you.

Absolutely.Many businesses use our launderettes for their day-to-day laundry, includingholiday accommodation providers, salons, barbers, gyms, sports clubs, petbusinesses and more. Large-capacity machines and the Speed Queen app make it easyto manage regular laundry.